سياسة الخصوصية

Privacy Policy

Last updated: 7 October 2026

This policy explains what data the Faadhi app ("we") collects, why, who we share it with, and your rights. We follow the Personal Data Protection Law of the Kingdom of Saudi Arabia.

What we collect

• Account: your email (and later your mobile number if you sign in with it), and your account type: customer, shop owner or ambassador.
• Location: if you allow it, the app reads your phone's location to show shops and offers near you. It is sent to our servers only to search for nearby shops and is not saved to your account. You can turn the permission off at any time in your phone's settings.
• Codes and visits: when you take a Faadhi code we keep the code, its time, the shop, the service or offer, and whether it was used.
• Offer stats: we record whether an offer was shown to you or opened, so shop owners see totals only (they don't see who you are).
• Shop owners and ambassadors: shop name, type, phone, neighborhood, address, map location, photo, services, prices and hours; balance and transactions (top-ups and visit fees). Card details are handled by the payment gateway, not stored by us. For ambassadors: the shops they registered and commission earned.

How we use it

To run the app (sign-in, nearby shops, issuing and checking codes), to calculate shop visit fees and ambassador commission, to review shops before they go live and prevent misuse, and to contact you about your account. We don't sell your data and don't show third-party ads.

Who we share it with

Service providers that process data only on our behalf: Supabase (database and sign-in, servers in Frankfurt, Germany), Resend (sign-in code emails), OpenStreetMap (map images, requested directly by your phone), Google Maps (only when you tap Directions), a payment gateway such as Moyasar (shop top-ups), and Apple or Google if you sign in with them. The shop sees the code you show them on a visit. We may disclose data when lawfully required by an authority.

Keeping and deleting data

We keep your data while your account exists. You can delete your account inside the app (My account → Delete account); we then delete your account, codes and stats. For a shop owner, the shop is switched off and removed from the app, and financial records are kept for as long as the law requires.

Your rights

You can ask what data we hold about you, get a copy, correct it, delete it, and withdraw location consent. Email [email protected]. You may also complain to the Saudi Data & AI Authority (SDAIA).

Children

The app is not directed at children under 13, and we don't knowingly collect their data.

Changes

If we change this policy we update the date above, and notify you in the app for significant changes.

Contact

[email protected]